The study further recommends that municipal employees identify characteristics of present culture and specify actions to implement a strategy. Concerning the intensifying consumer debt accruals, the study upholds that strategic leaders should understand the cultural imperatives of the people before making and implementing strategies. The meaning of culture and its impact on the implementation of the organisational strategy were identified. A systematic literature review was done to examine the effective measures needed to manage the strategy-culture dichotomies in effect to change and handle peoples’ culture and psychology in the payment for municipal services. Secondary data were gathered from several sources, such as journal articles, books, blogs, magazines, and local municipal reports. This study investigated how to manage strategy-culture dichotomies to enhance a payment culture for municipal services. Despite their endeavours to do so, consumer debts still intensify to an unbearable extent. Local municipalities in South Africa have been struggling to enhance a payment culture for municipal services.
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May 2023
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